Soft caramel leather sandal with delicate straps and artisan stitching.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at roshanwijesena1@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at roshanwijesena1@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at roshanwijesena1@gmail.com.

Orders & Shipping

How long does delivery take?
Orders are typically processed within 1–2 business days. Delivery usually takes 3–7 business days depending on your location.

Do you offer nationwide shipping?
Yes, we offer secure and reliable shipping across the country.

How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS so you can track your delivery.

Products & Quality

What material do you use?
All our shoes and sandals are made from premium quality leather, carefully selected for durability, comfort, and luxury feel.

Are your products handmade?
Our footwear is crafted with great attention to detail, combining skilled craftsmanship with modern techniques.

Are your shoes comfortable for daily wear?
Yes, our designs focus on both comfort and style, making them perfect for everyday use.

Returns & Exchange

Do you offer exchange?
Yes, we offer exchange in case of size issues or defects. The request must be made within 7 days of delivery.

Can I return my order?
Returns are accepted for unused items in original condition and packaging.

How do I request an exchange or return?
You can contact our support team with your order number, and we will guide you through the process.

Payments

What payment methods do you accept?
We accept Cash on Delivery (COD) and secure online payments.

Is Cash on Delivery available?
Yes, Cash on Delivery is available in most areas.

Support

How can I contact you?
You can contact us anytime through our email or contact form. Our support team will respond as soon as possible.

What if I receive a damaged product?
If you receive a damaged or wrong item, please contact us within 48 hours and we will resolve it immediately.

Still have questions?
Contact us — we are always here to help.