FAQs

Orders & Shipping

How long does delivery take?
Orders are typically processed within 1–2 business days. Delivery usually takes 3–7 business days depending on your location.

Do you offer nationwide shipping?
Yes, we offer secure and reliable shipping across the country.

How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS so you can track your delivery.

Products & Quality

What material do you use?
All our shoes and sandals are made from premium quality leather, carefully selected for durability, comfort, and luxury feel.

Are your products handmade?
Our footwear is crafted with great attention to detail, combining skilled craftsmanship with modern techniques.

Are your shoes comfortable for daily wear?
Yes, our designs focus on both comfort and style, making them perfect for everyday use.

Returns & Exchange

Do you offer exchange?
Yes, we offer exchange in case of size issues or defects. The request must be made within 7 days of delivery.

Can I return my order?
Returns are accepted for unused items in original condition and packaging.

How do I request an exchange or return?
You can contact our support team with your order number, and we will guide you through the process.

Payments

What payment methods do you accept?
We accept Cash on Delivery (COD) and secure online payments.

Is Cash on Delivery available?
Yes, Cash on Delivery is available in most areas.

Support

How can I contact you?
You can contact us anytime through our email or contact form. Our support team will respond as soon as possible.

What if I receive a damaged product?
If you receive a damaged or wrong item, please contact us within 48 hours and we will resolve it immediately.

Still have questions?
Contact us — we are always here to help.